Enter and process customer orders and ensure internal communication from order confirmation to invoicing - Monitor order confirmation and track order fulfillment and AR process - Update client on order status - Handle client enquiries, complaints and disputes in a professional manner - Trigger SAP invoicing after shipment of goods and forward to FS (China only) - Build and maintain good relationships with external customers by providing excellent service and advice - Liaise with internal department including Sales, Logistics, Warehousing, Finance and Accounting
